The movie Saw was a hit a few years back. For some odd reason, people got a sick pleasure out of watching others die. Actually, the whole process of public torture is not really new. It all dates back to the medieval times where people were tortured with handy tools and crafty terror machines. Many of the memories from this era are captured in the Museum of Medieval Torture in Amsterdam. Yes, I ventured into the place out of sheer curiosity. It was both disturbing and painful to see contorted wax figures being thrashed and tortured, imitating death. There were videos of reenacted scenes. They captured people’s faces, frozen with fear as some machine or tool ripped, tore, or stabbed into them. It was then that I realized that people are still being tortured today. In fact, dealing with difficult customers is a slow methodological process of death and torture. And much like in the movie Saw, you have to learn how to manage difficult customers by avoiding these five common mistakes, if you wish to survive.
Mistake number one: Not understanding the game of power
You can manage difficult people by understanding the game of power.
Just think about Jigsaw. He was a serial killer who was sick and dying from colon cancer. After a failed suicide attempt, he decided that he appreciated life, and wanted to instill a divine appreciation for it in others. You can learn how to deal with difficult people by understanding that they are much like the fictional character Jigsaw. They are seeking power. There is a part of them that is sick, and suffering from a dwindling illness that encourages them to seek both energy and power from others. Sadly, their weakened state doesn’t allow them to take all of your energy at once. So they have to feed off of your energy over time.
Mistake number two: Not understanding psychological manipulation
Coping with difficult people involves understanding the process of psychological manipulation.
Much like the fictional character Jigsaw, difficult people are excellent manipulators. They have built all kinds of mental contraptions to ensure that you will suffer a slow and torturous death. They have thought out virtually every detail in advanced, and know how to push all of your hot buttons. They can detect your weaknesses. Then they will use your weaknesses against you. And they won’t stop until they can convince you to give up something that serves their self-interest. Once they succeed, they will continue to exploit you, until you decide that their manipulative behavior must come to an end.
Mistake number three: Difficult customers are opportunist.
You can learn how to deal with difficult people by understanding that they are opportunist.
Much like Jigsaw, difficult people will sneak up on you in the darkest of the night. They will drug you, injecting you with a huge dosage of charm in the form of bribes, fake compliments, and insincere flattery. Afterward, you’ll receive a massive blow to your ego, when you wake up and find yourself chained to a rusty pipe in a dark and dusty room. Once the difficult customers has you right where he wants you, in chains, the torture mechanisms will start. She will proceed to gain superiority by causing you to feel inferior, inadequate, and fill your head up with lies and self-doubt. Then he will publicly berate you, shame you, use hostile humor, or humiliate you in front of your friends, co-workers and family. Difficult customers have mastered the game. They won’t stop until they get what they want.
Mistake Number four: Identify and avoid difficult customers early on.
Difficult people want to get their needs met. Also, they want to deliberately create an imbalance of power so they can exploit you. They will work to deceive you and distort your perception, so that you become easier for them to control. You need to have a zero tolerance for difficult people who throw temper tantrums, who are bullies, or want you to make important decisions under duress. Just understand that all of these behaviors are part of a torture mechanism to appeal to your sense of duty, or to make you feel guilty. In many situations, these people are beyond repair. They are far-gone, and there is little that you can do to remedy the situation, aside from avoiding them entirely.
Mistake Number five: Learning how to deal with difficult customers you simply can’t avoid.
The biggest problem with many of Jigsaw’s contraptions is that you can’t escape them without performing some form of self-mutilation. Victims of Jigsaw are forced to face their worst fear, in order to escape from a cleverly crafted torture mechanism. You often have to do the same thing in real life. For example, I had a business partner years ago that gained a huge ego once we started to experience some success. She became incredibly controlling and difficult to work with. I soon realized that she had control over me, simply because I was fearful of losing a business I had broken my back to build. She knew my weakness and exploited it every chance she got. I then learned that she controlled me through fear. After much internal deliberation, I had reached a decision. I had to let go of my business.
Yes, it was painful. I realized that I had to lose a part of myself in order to escape this controlling and manipulating person. In the end, I was much happier and used the information to start my own business. I learned to not focus on the person, but the problem. And in most situations, the problem began and ended with me.
If you keep these five rules in mind, you will effectively manage difficult customers, and escape their deadly mental contraptions mutilated, but yet still alive. So how do you deal with difficult customers? Sound off below.